1. The general terms and conditions set out below relate to the orders and purchases of products on the website www.oleificiomallia.com;
  2. Accepting the conditions of sale and confirming a order, the Customer declares:
    • to have read, understood and accepted the contractual conditions in full and without reserve;
    • to authorize the seller to store, process, use and transfer the data to third parties personal contents in the order for the purpose of performing the same.
  3. The seller guarantees the information contained in the Website is accurate and up to date and that the products comply with the indications, specifications and photographs on the Website.
  4. The sales contract is finalized by sending written confirmation to the customer at the e-mail address indicated by the latter with the purchase order. of shipment.
  5. The seller will consider any requests for cancellations one of the order received before shipping the Products to the customer.
  6. The prices of the Products, expressed in euros, will always be those indicated on the website, to which must be added the shipping costs.
  7. Shipping and delivery costs may vary depending on the country and will be charged to the Customer at the time of shipment of the Products ordered, based on the shipping rates.
  8. Payment will be made by the Customer to at the time of shipping confirmation by credit card or bank transfer.
  9. The delivery of the Products will be made to the delivery address indicated by the Customer in the order.
  10. The products will be delivered within a few days from the order confirmation, it being understood that delivery times may vary according to the country of destination, times which however depend on the carrier.
  11. The seller reserves the right to refuse, suspend or cancel, in its free discretion, delivery na or the fulfillment of any of the obligations that derive from the sales contract, in the event of alleged fraud, breach or breach by the Customer of obligations assumed towards previous orders and / or sales contracts.
  12. The Customer, if a natural person final consumer, has the right to return the Products purchased on the online shop, without being charged any penalty and without being required to give reasons, within fourteen (14) days from the day of receipt by the Customer of the Products in question.
  13. With the return of the Products to the sender, the sales contract will be considered canceled in all respects and all the related obligations, rights or claims will lapse, without prejudice that if the returned Products are damaged, the seller will have the right to compensate for this damage with the payment of the Products already made by the Customer.
  14. To exercise the right to rethink you must send an email to the email address info@oleificiomallia.com in order to obtain the authorization to proceed with the return.
  15. After receiving the authorization, the Products must be sent back to the seller, at the risk and expense of the customer, with a single delivery by courier or registered mail within 5 (five) days from the date of receipt of the return authorization at the address Via Gianforma Margione, 45 Modica ( RG) ; in case of non-delivery of the returned package, the seller will ask the customer for proof of delivery, or the coupon bearing the signature of the person who received the returned package. If the customer does not provide proof of delivery, the seller will not be able to grant a refund.
  16. The Product that is returned must not have been used, consumed, or damaged; the identification tag of the Product must still be attached to it; the Product must be returned in its original packaging, with any accessories or instruction manuals.
  17. As soon as it is able to confirm that the conditions have been met, the seller. will send the Customer an e-mail confirming the acceptance of the return and will start the refund procedure so that the Customer will receive a refund of the amount paid for the Products returned within the following fourteen (14) days.
  18. The refund of the amounts paid by the Customer will always be made exclusively in favor of the Customer who made the payment.
  19. In the event that the above conditions have not been respected, the Customer will not have right to reimbursement of the amount paid.
  20. The right of rethinking cannot be exercised by legal persons, companies, sole proprietorships carrying on commercial activities but can only be exercised by natural persons, final consumers, unless the sale has as its object the supply of tailor-made or clearly personalized products: in this case the right of withdrawal is also excluded for any natural person.
  21. The warranty is limited to ev actual manifest defects of the Products – excluding, without limitation, any implicit guarantee regarding the quality and suitability for the purpose for the Customer – for a period of 30 days from the delivery of the Products.
  22. The guarantee only applies right to obtain a refund of the amount paid for defective Products, provided that the defect is communicated within 30 days from when it was delivered, by email. Defective Products will be collected by the seller, at his own expense.
  23. Once the Product has been received and the defect of the same has been ascertained, the seller will send the Customer an e-mail confirming acceptance of the return and will initiate the refund procedure in favor of the Customer of the price paid for the defective Product which must be completed within fourteen (14) days, regardless of the payment methods adopted by the Customer previously. Without prejudice to the above warranty, the seller excludes any and all liability (contractual or non-contractual) towards the customer, within the limits of the applicable mandatory rules.
  24. For all matters not covered in this contract, please refer the current legislation on the matter;